In Kenya, the Commission on Administrative Justice-Office of the Ombudsman (CAJ) has strengthened its complaints handling function through a digital platform and toll-free phone numbers, and has built capacity to respond at the local level by establishing local committees and contact persons or ombuds officers within regional governments.

These measures directly contribute to SDG targets by rendering the national ombuds more effective and responsive (16.6 and 16.7), but also by promoting access to justice (16.3). This will also play a role in developing more effective, accountable, and transparent state institutions more generally, advancing SDG Target 16.6.